The easy to use Hotel PMS Software

Caterbook is a modern, cloud based hotel property management system, 
ideally suited for independent hotels, pubs and inns with up to 60 rooms.

What do you look for in a PMS solution?

Easy to learn, easy onboarding, easy to use 

We packed Caterbook full of time saving features, but what would be the point if it was so complicated that hotel managers spend the next year scratching their head, wondering how to change the price for Saturday? Caterbook really is easy to use! And we can get you up and running quickly, in most cases we can import forward bookings from your current provider.

Free trial

Yes, free trial! No card details required, no need to give us your details and wait for a call back. Enter some basic info, add the number of rooms at the property (free trial is limited to 50 rooms) and get started with your Caterbook trial now.

Click to sign up for a 15 day trial account

Front desk

The dashboard is designed to help hoteliers get an overview of new inbound third party reservations, the day's check ins and departures as well as the number of rooms available to sell - in real time and all in one place. Hotel staff can easily manage administrative tasks like printing registration forms on arrival, or invoices prior to departure.

Back office

The Caterbook hotel management system incorporates the reporting of standard hotel industry metrics including RevPAR, Average Daily Rate, and Direct Revenue Ratio. With role based user access, you can select which staff are able to view reports, edit room rates, close out availability. Guest data is stored securely, and our messaging centre enables properties to create and schedule custom email and SMS messages to guests.

Channel manager

We have channel management covered. Changes to room inventory and pricing are pushed in real time to distribution channels connected with our own native integrations, and we also have additional booking channels available through our connection with TXGB. Reservations are imported into the property management software and assigned to a room automatically.

Online reservations

Take commission free reservations with our online booking engine, which is optimised for guests using a mobile device.

Room availability is linked in real time with the pms software and includes the ability to upsell extra items, and offer promotional codes to encourage guests to book direct. As well as codes to discount pricing, you can also give away freebies like a bottle of prosecco on arrival, and restrict the codes to certain date ranges.

Payment processing

Our hotel management software includes Caterpay, our integrated PCI compliant payment gateway. You can charge guests making a reservation over the phone as well as take deposits or card for security on your website. Caterpay will also securely store card details passed into Caterbook by your connected sales channels, enabling you to charge any deposit or verify the card is good through the banking system.

Revenue management

Our granular dynamic pricing rules allow you to configure different settings for each room type within each rate plan, meaning that when the number of remaining rooms meets a threshold, pricing changes are applied automatically but selectively. Additionally, you can choose to transmit different pricing to online travel agents and send SMS messages to resident guests for value added upselling. 

Guest communications

Send pre arrival emails to collect guest registration information for reduced contact in reception. Create templates to collect (verify) credit card data for each hotel guest within a multi room group booking. Enhance the guest experience with scheduled email and SMS templates to be sent before, during and post stay to increase engagement, maximise revenue opportunities and encourage repeat direct booking. 

Corporate bookings

Create specific partner-only rates for your regular business clients. Split the room bill between the employer (accommodation) and guest (point of sale food & drink items posted to the room) by invoicing each individually. Our cloud pms enables you to generate and email regular statements to your corporate partners summarising bookings and payments.

Hotel booking software

Caterbook is modern cloud based hotel booking software. Combining front office and back office features, with links to EPOS systems for posting food and drink items to the room for settlement on checkout. Advanced group booking management features include the ability to invoice rooms and EPOS charges separately in the case of corporate bookings, and storing card details for each room within the group booking individually.

Event and function booking

New for 2022, Caterbook now offers an optional events and functions booking module, which enables properties to configure their dedicated function spaces, add in event specific catering and extra items, create in-house itinerary sheets and store additional documents in a file store. Multi-room, multi-date functions are also supported, and it's possible to link any associated hotel room bookings with the function.

Request a call back

Not all hotel property management systems are this easy to use.

The Caterbook property management system has been designed to be intuitive and quick to learn. A staff member who doesn't have a high level of technical expertise will need less time to get up to speed with the front office of our hotel pms, reducing the time required to input new bookings.

Reservation management for group bookings is much easier than with many other pms systems, meaning individual rooms within a group reservation can be invoiced separately, and because Caterbook is able to integrate seamlessly with point of sale systems, the guest's food and drink can be posted to their own room and not just the wider booking.

Caterbook is a cloud based pms. Cloud based software means that you can access your hotel management systems from any internet enabled computer, rather than your information only being available on a single windows based PC. The process of sending  booking confirmation and reminder emails is automated, meaning once it's set up your staff will save time that can be used to

Our hotel pms has a built in payment gateway which allows properties to process payments, with card details being handled securely and compliantly. Guest payments are processed and reported out in real time reducing the need for night audits which are often found in other property management systems.

Rate management can also be automated using the dynamic pricing feature, meaning your room rates can be configured to change based on the number of rooms remaining within a booking lead time. Many properties maximise revenue in this way, freeing up the general manager to focus on other hotel business.

Looking to switch PMS?

Call to speak with one of our friendly staff and tell us your story - or book in a free remote demonstration by clicking the button below.
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