Caterpay - Our PCI compliant payment gateway

Caterpay is our payment gateway, and works with a Merchant ID enabling you to securely store, charge and refund a guest's card details. You could charge a deposit or take card for security for a guest on the phone, booking through your website or process card data imported from and Expedia reservations.


OTA bookings from & Expedia have their card details tokenised securely prior to import. From within Caterbook, it's then possible to verify whether the card details are legitimate against the banking system, or charge the card for a deposit according to your payment policy.


Once a card has been verified or charged, you can rebill against the original transaction for up to 400 days. So a deposit taken on booking could enable you to rebill the card for the booking balance on departure, and then a third time having discovered damage in the room. 

Virtual Cards

Caterpay supports the charging of Virtual Cards, which are being increasingly used by OTA's to comply with PSD2. The OTA charges the guest at the point of booking, and provides a single use "Virtual Card". 


If a guest cancels their booking within your permitted cancellation period, it's really easy to initiate a refund against the original Caterpay transaction - right from inside the booking record.

For more details, please click through to our Caterpay website 

Looking to switch PMS?

Call to speak with one of our friendly staff and tell us your story - or choose a video or remote demonstration by clicking the button below.
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