Caterpay - Our hotel payment gateway
Caterpay is built into our hotel PMS software, enabling you to securely store, charge and refund a guest's card details. You could charge a deposit or take card for security for a guest on the phone, booking through your website or process card data for reservations imported from online travel agents.
Reduce staff workloads with our automation rules for OTA cards. These enable automatic verification of guest's cards against the banking system, reporting of invalid cards to Booking.com, charging a booking deposit on import, and charging virtual cards when they fall due.
Tokenisation
OTA bookings have their card details tokenised securely prior to import. From within Caterbook, it's then possible to verify whether the card details are legitimate against the banking system, or charge the card for a deposit according to your payment policy.
Rebill
Once a card has been verified or charged, you can rebill against the original transaction for up to 400 days. So a deposit taken on booking could enable you to rebill the card for the booking balance on departure, and then a third time having discovered damage in the room.
Virtual Cards
Caterpay supports the charging of Virtual Cards, which are being increasingly used by OTA's. These can be configured to be automatically charged on the date they fall due.
Refunds
If a guest cancels their booking within your permitted cancellation period, it's really easy to initiate a refund against the original Caterpay transaction - right from inside the booking record.
Booking Payment Links
Offer guests the convenience of paying a deposit or setting their bill via an automated online payment link.. For multi room bookings, properties can also send an email requesting a card on file from a guest in each room as security for any room postings.
Invoices
Caterpay payments taken as a reservation deposit can be added to a hotel guest's departure invoice. Where a stored card is being used to settle a balance on an invoice, the payment can be rolled onto that invoice as it is being processed, meaning the invoice and booking balance are automatically updated.
For more details, please click through to our Caterpay website www.caterpay.com
