Whether you are a new brewery tenant, or an experienced hotel manager - we get you!
Operating rooms in an F&B setting has different requirements from managing a holiday cottage, hostel, apartments or a campsite. We understand how using generic hotel booking software that tries to be a best fit for everything, fails to meet your industry-specific needs.
Let's start with Breakfasts - the first meal of the day for your guests and your staff's first potential pain point in their day.
Caterbook has a dedicated daily Breakfasts report, easily accessible from the menu. It shows not only any breakfasts that are included with a rate - like B&B or Dinner, B&B but also any booked breakfast 'extras' that a guest may have added to a Room Only booking.
Tomorrow's breakfast list can be printed the night before, so your kitchen and front of house staff know exactly how many guests to expect for breakfast, and who they are.
We are currently piloting an integration with one of the UK's leading restaurant booking platforms.
Hotel staff can create a table reservation for a guest directly from within Caterbook. If the booking is cancelled, the table reservation can optionally be set to cancel also.
Any bookings made for a Dinner, B&B rate without a table reservation are surfaced for hotel staff to see. Any booking with a table reservation is also highlighted - giving staff the opportunity to upsell dinner to arrivals who haven't yet booked a table.
Moving to later in the day, hotel guests often want to settle any food and drink consumed during their stay on checkout, with a single invoice along with their room. Transferring these items manually is hugely time consuming and prone to error.
Caterbook integrates with many popular Point of Sale (EPOS) systems including ICR Touch, CES, PowerEPOS and Sharp/SPOS to automate those transfers and itemise them into the guest's booking. On the morning of check out everything is listed, rather than a nebulous summary total for 'Room Charges'.
And because we understand that sometimes busy staff can make mistakes, if items get transferred to the wrong room they can easily be moved to the correct one with a couple of clicks.
Our elastic Dinner allowance feature enables properties to create D,B&B rates which redeem room-posted 'food' items up to a maximum value, after which any surplus would be chargeable. 'Drink' items are not usually redeemed, but could be in the case of a special Valentines dinner rate for example.
Many hotels and pubs have one or more larger spaces where they can cater for a wide range of events, like business meetings, parties, weddings and wakes. Caterbook manages these spaces completely differently from a regular 'bedroom', using our dedicated Events and Functions module.
Each space can be booked up to three times during the same day and there is the ability to add several rooms to a single Function, for example where a conference is being held over a weekend. Function bookings support a unique set of 'extras' that would never apply to a bedroom booking. These can be one-off items like an overhead projector, or 'Catering' items charged per head, like a buffet or wedding banquet.
It's even possible to run an open bar, with drink items being posted directly from a compatible EPOS system to the Function booking up to an agreed limit.
If you have a pub with just 5 rooms, or a hotel with 50 rooms, switching to Caterbook will help your processes become more efficient by automating many of your time consuming, daily repetitive tasks.
In most cases, your existing provider can export a file with your forward bookings which we can import, simplifying migration.
Our software is easy to use and will save you time, so that you can focus on what matters to you most – your guests, diners and drinkers!
